FAQ

SHIPPING
Do you ship Internationally?
Absolutely.
When will I receive my order?
Orders will be processed and shipped in 3-5 business days of your payment being received.
Standard shipping for domestic orders takes 5-10 business days. International orders can take up to 3-5 weeks depending on final destination and customs processing. Any order placed on a weekend or holiday will be processed on the next available business day.
PAYMENT
What forms of payment do you accept?
We accept all major credit cards, including VISA, MasterCard, American Express and Discover. Direct payments are also accepted via PayPal. PayPal offers the option to checkout as a Guest if you do not have a PayPal account.
Is your website secure?
This store uses PayPal to process payments, and PayPal automatically encrypts your information in transit from your computer to ours, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
RETURNS & EXCHANGES
What is your return policy?
If there are any issues with your order and you're interested in an exchange or refund, please let us know at itsrsands@gmail.com, before you send back the product. Please include your name and invoice number within the email. We'd like to have as much info as possible before we receive the product so that we may process the return or exchange as soon as possible.
Within 10 days of delivery, If you are unhappy with an item, you may return it for a refund, minus the shipping costs. Please include a copy of the receipt/packaging slip that was sent with your original purchase. If you have received a defective item, you may exchange it for a new one, at no additional charge. 
We are not responsible for items lost in transit. Please send your return through an insured courier, preferably with a tracking number.
Returns should be mailed to:
The R.Sands Company
4570 Van Nuys Blvd Blvd, #147
Sherman Oaks, CA 91403
PRODUCTS
What kind of paper do you print on?
Breathing Color Elegance Velvet 310g Platinum Edition. This Bright White, water-resistant Fine Art Paper is made from 100% cotton fiber and is acid free.
MISCELLANEOUS
An item is now out of stock. Will it be reprinted?
When limited edition prints are sold out, they will not be reprinted. If a product is not limited and sells out, it will absolutely be restocked if not otherwise indicated. 
How can I find out about sales, restocks and new releases?
To get all of the latest news and updates, sign up to receive our newsletter. You can follow r.sands on on Instagram, Facebook, Twitter or Tumblr. Also, you can find out what's going on with r.sands on our blog.
Do you accept design ideas/submissions from artists?
No, please don't send any artwork. Outside submissions aren’t accepted. All of the artwork featured on this site is original work, done by r.sands. 
Have any additional questions?
If so, please feel free to shoot me an email and I'll try my best to answer any question you may have. You’ll get a response as soon as possible. The goal is to reply to your inquiry within 24 hours.